Shipping Policy
Last updated: October 15, 2026
At a glance
- Shipping cost: Free standard shipping on every US order, no minimum
- Processing: 1–3 business days
- Delivery: usually 7–15 business days after your order ships
- Ships from: our fulfillment partner's warehouse in China
- Tracking: included with every order
Where we ship
We currently ship to addresses in the United States only.
Processing time
Orders are packed and shipped within 1–3 business days (Monday–Friday, excluding holidays). Orders placed on weekends or holidays start processing on the next business day.
Delivery time
Most orders arrive 7–15 business days after they ship. Some product pages show a more specific estimate. These are estimates, not guarantees. Busy seasons, weather, and customs checks can add a few days.
If you order more than one item, they may arrive in separate packages on different days.
Why it ships from China
Our products are stocked at our fulfillment partner's warehouse in China and shipped straight to you. This lets us keep prices low and offer free shipping. Your package travels by tracked international shipping and is then delivered by a US carrier such as USPS.
Tracking your order
Once your order ships, we'll email you a tracking number and link. This usually happens within 3 business days of your order. The tracking number can take 2–5 business days to show its first update, so if it looks empty at first, that's normal.
You can check your package anytime on our Track Order page, or sign in to your account with the email you ordered with to see your orders and tracking.
Import fees
You won't be asked to pay anything extra at delivery. If a carrier ever asks you for import duties or fees on a gizmoperch order, contact us before paying and we'll take care of it.
If your order is late
If tracking hasn't updated for 10 days, or your order hasn't arrived within 20 business days of shipping, contact us with your order number and we'll check with the carrier.
If your order still hasn't arrived 30 days after it shipped, we'll send a free replacement or give you a full refund.
Marked as delivered but not received
Sometimes carriers mark a package as delivered a day or two early, or leave it in a different spot. Please check around your door, mailbox, and building's mail area, ask neighbors or household members, and wait 2 days. If it still hasn't turned up, contact us within 14 days of the delivery scan. We'll open an investigation with the carrier and send a replacement or refund if it can't be found.
Wrong or incomplete address
Please double-check your address at checkout. If you spot a mistake, contact us right away. We can update it as long as the order hasn't been sent to the warehouse for packing. If a package is returned to us because of an address error, we'll work with you on reshipping it.
Damaged in transit
If your item arrives damaged, please take photos of the item and the outer package and contact us. We'll send a replacement or refund, and you don't need to return anything. See our Return Policy for details.
Questions
Write to us through our contact page. We reply within 1–2 business days.