Return Policy
Last updated: October 15, 2026
Our 30-day guarantee
If something you bought from gizmoperch isn't right for you or your pet, tell us within 30 days of delivery and we'll make it right with a full refund or a free replacement, whichever you prefer.
Not a fit? You don't need to send it back
Our products ship from our fulfillment partner's warehouse overseas, and sending a small item back across the ocean usually costs more than the item itself. So in most cases, you keep the item and we refund you. Feel free to pass it on to a friend's pet or a local shelter.
To help us improve, we'll ask for:
- Your order number (it starts with # and is in your confirmation email)
- A sentence or two on what didn't work
- A quick photo of the item
The guarantee covers one unit of each product per customer. If we ever need an item back, we'll tell you before you do anything and cover the return shipping.
Damaged, defective, missing, or wrong item
We're sorry. Please contact us within 30 days of delivery, and sooner is better. Send your order number and photos of the item and the outer package, including the shipping label. We'll send a free replacement or a full refund, and you won't need to return anything.
How to start a return or refund
- Use our contact form and choose "Return or refund". Please include your order number.
- We reply within 1–2 business days.
- Once approved, we issue your refund within 2 business days to your original payment method. Depending on your bank, it can take 5–10 business days to appear on your statement.
Shipping is free on all US orders, so there's never a shipping charge deducted from your refund.
Cancelling an order
Need to cancel? Contact us as soon as possible. If your order hasn't been sent to our warehouse for packing yet, we'll cancel it and refund you in full. Once an order has shipped, it can't be cancelled, but our 30-day guarantee still applies after it arrives.
Late or lost orders
If your order hasn't arrived within 30 days of shipping, or tracking shows it was delivered but you can't find it, see our Shipping Policy for what to do. We'll help you get a replacement or a refund.
What isn't covered
- Requests made more than 30 days after delivery
- Damage from misuse, accidents, or normal wear and tear after the guarantee period
- Items bought from other stores or marketplaces
Before you dispute a charge
Please reach out to us first. Almost every problem can be fixed faster through our contact form than through a bank dispute, and we genuinely want to help.
Questions
Write to us through our contact page. A real person reads every message, and we reply within 1–2 business days.