Orders ship within 1–3 business days. Most arrive 7–15 business days after they ship. You'll get a tracking link by email as soon as your order is on its way. Shipping details

Yes. Standard shipping is free on every US order, with no minimum.

We currently ship to the United States only. Orders ship from our fulfillment partner's warehouse in China and are delivered by a US carrier such as USPS. That's how we keep prices low and shipping free.

No. You won't be asked to pay anything extra at delivery. If a carrier ever asks you for import duties or fees, contact us before paying and we'll take care of it.

Use the tracking number in your shipping confirmation email on our Track Order page. No tracking number handy? Sign in with the email you ordered with to see your orders and tracking. A new tracking number can take 2–5 business days to show its first update.

If tracking hasn't updated for 10 days, or your order hasn't arrived within 20 business days of shipping, contact us with your order number. If it still hasn't arrived 30 days after it shipped, we'll send a free replacement or give you a full refund.

You have 30 days from delivery. If something isn't right for you or your pet, tell us and we'll refund you or send a replacement. In most cases you don't need to send the item back. Read the full Return Policy

Sorry about that. Contact us within 30 days of delivery with your order number and photos of the item and the package. We'll send a replacement or refund you, and you won't need to return anything.

Contact us as soon as possible with your order number. We can change or cancel it as long as it hasn't been sent to our warehouse for packing. Once it has shipped, it can't be cancelled, but our 30-day guarantee still applies after it arrives.

Major credit cards, Apple Pay and Shop Pay. You'll see every available option at checkout, which runs securely on Shopify.

Use our contact page. A real person reads every message, and we reply within 1–2 business days.